All items on this site is made to order for every customer - and as such, we cannot accept general returns for items. This includes:
- Change of mind
- Items ordered in error (including wrong quantity, design, or variant selected)
- Exchanges for alternative design, product or size
- Not as expected items
- Unwanted items
If there's a verifiable defect or quality concern, please check the Remakes & Replacements section for further information on the policy and process.
In the rare situation where an order for these items arrives defective, we'll arrange for a replacement to be made and shipped to you. If a replacement is not possible, we may arrange for a refund.