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Returns & Refunds

Cassandra Fenyk



All items on this site is made to order for every customer - and as such, we cannot accept general returns for items. This includes:

  • Change of mind
  • Items ordered in error (including wrong quantity, design, or variant selected)
  • Exchanges for alternative design, product or size
  • Not as expected items
  • Unwanted items

If there's a verifiable defect or quality concern, please check the Remakes & Replacements section for further information on the policy and process.

 In the rare situation where an order for these items arrives defective, we'll arrange for a replacement to be made and shipped to you. If a replacement is not possible, we may arrange for a refund.


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