Out of Stock, Returns Policy et al
All items on this site are customized upon order. That being said, some products will sell out without our immediate knowledge. Should this occur, we will reach out to you with suggested replacement items and if we are unable to source and provide your original item and cannot provide a suitable replacement, your order will be cancelled.
We also cannot accept general returns for items. This includes:
- Change of mind
- Items ordered in error (including wrong quantity, design, or variant selected)
- Exchanges for alternative design, product or size
- Not as expected items
- Unwanted items
If there's a verifiable defect or quality concern, please check the Remakes & Replacements section for further information on the policy and process.
In the rare situation where an order for these items arrives defective, we'll arrange for a replacement to be made and shipped to you. If a replacement is not possible, we may arrange for a refund.
Shipped Item Stuck in Transit
If you have a concern about the tracking details of a particular order, you can first check the Delivery and Tracking page for advice on an item that is showing delivered but customer hasn't received it.
If you're unable to determine the status of an item in transit or have a concern about a particular status or lack of recent updates, please contact our support team for assistance via email.